Returns Policy for thevapingvault.co.uk
- Returns and Exchanges
a. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 7 days of receiving it.
b. To initiate a return, please contact us at [email protected] with your reason for return.
a. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
b. E-liquids and opened coils are not eligible for return due to hygiene reasons, unless they are defective or damaged upon receipt.
- Defective or Damaged Items
a. If you receive a defective or damaged product, please contact us within 3 days of receiving your order. We will arrange for a replacement or refund.
b. We may request photographic evidence of the defect or damage before authorizing a return.
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, the refund will be processed to your original method of payment within 5 working days.
- Shipping Costs
a. You are responsible for the cost of shipping the returned product unless the return is due to our error (e.g., sending the wrong item).
b. Original shipping costs are non-refundable.
- How to Return
a. To return a product, pack the item securely, and ship it to the address provided by our customer service.
b. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost during the return shipping process.
- Contact Information
If you have any questions or concerns about our returns policy, please contact our customer service at [email protected]
- Changes to Returns Policy
We reserve the right to modify our returns policy at any time. Changes will be effective immediately upon posting on the website.